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Ask an ID: Adobe Support Resources

Ask an ID: Adobe Support Resources

Dear Instructional Designer,

I enjoy using Adobe tools in my classes but some of my students need more support with the software than I am able to provide. I know there are resources on the Adobe site but is there anything else available to students, like live training or one-on-one support, that I could offer to them? I really want my students to feel comfortable and confident in their learning and having a better grasp of the tools we are using would really help!

-Adobe Educator

Dear Adobe Educator,

I love that you are invested in your students’ success and making sure they have the technical knowledge they need! I reached out to Adobe on your behalf to determine what additional support might be available and here is what they shared:

Thank you for your message and for bringing awareness around these faculty inquiries. We recommend asking faculty or students to leverage the “Discover” section available in All Apps Pro, or checking out what’s available online, where they can search “How-to” videos, or find videos on the latest AI functionality for specific Adobe Apps.

Additional resources follow:

For Faculty:

We also offer Adobe Education Institute in-a-box among other great training resources and videos within our Creative Campus Marketing Portal’s “Training” tab (Login: Adobe / Password: Creativecampus).

Additionally, they’re always welcome to have an Admin Console Administrator for Austin CC log into the console to request an Expert Session covering a specific product and area of interest:

Request an Expert Session

To request an Expert Session, do the following:

In the Admin Console, navigate to Support > Support Summary.

Click Request Expert Session. The Request Expert Session window opens.

Alternatively, you can navigate to Support > Expert Sessions and click Request Expert Session.

Select a topic you would like to discuss.

Provide more details about your issue in the window that appears.

Details to be filledDescription
Specify a productSpecify the product that you would you like to learn more about. This option is not available if you’ve requested an Expert Session for administrators.
Session topicChoose a session topic from the drop-down list.
Describe the nature of your requestDescribe the issue in some detail, including the workflow that caused the issue.
Propose session timesEnter three preferred time slots when you’re available for a call. Session times must follow the criteria here to be able to submit the request.
Time zoneThe time zone is populated by default, according to your system’s information.
EmailThe email to which the session updates are sent is listed on the page.
Phone numberEnter your preferred contact number, including country and area codes.

Click Submit. An Expert Session is created, and a notification displays.

When you request an Expert Session, a case ID is assigned, and you can track its progress. All responses are updated to the case and are also sent by email.

Additionally, we’re holding monthly office hours sessions that may soon include informative sessions on specific Creative Cloud applications, in addition to other key topics of interest (they could join Open Office Hours or Teaching & Learning sessions):

Join us for 30 minutes each month to meet with people in similar roles at our partner institutions. Come with your questions! The first 10-15 minutes may include a brief presentation of a relevant hot topic.

  • IT Admins: 1st Wednesday each month
  • Teaching & Learning, Faculty, Academic focus: 2nd Wednesday each month
  • Career Services: 3rd Wednesday each month
  • Open Office Hours: 4th Wednesday each month
  • If the rare 5th Wednesday occurs, it will also be open office hours

All sessions will be held on Wednesdays at 10am PT / 11am MT / 12pm CT / 1pm ET at the address below:

They can create their own repeating Microsoft Teams meeting using this information (or defer to the instructions provide in our October Newsletter for more options):

Join the meeting now
Meeting ID: 219 043 930 232
Passcode: VgExAV

I hope that this helps and that you’ll reach out with additional questions or concerns as they arise.

Best regards,

NORTH AMERICA CUSTOMER SUCCESS TEAM – ADOBE EDUCATION ([email protected])

I hope this information is helpful in meeting the needs of your students and possibly also learning something new yourself!

-Instructional Designer

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    Ask an ID: Creating e-learning Modules

    Ask an ID: Creating e-learning Modules

    Dear Instructional Designer,

    I would like to create some e-learning modules for my students. I’m interested in using any e-learning software that might be helpful.

    Thanks for your guidance!
    E-Learning Explorer

    Dear E-Learning Explorer,

    I’m thrilled to help you develop e-learning modules for your class and I’ve outlined the steps you can take to get started below:

    1. Create a Course Map
      This will help outline the structure and content of your modules.You can access a sample course map here to get you started.
    2. Develop Course Objectives
      Use Eduaide to craft objectives for your weekly modules, ensuring they align with your instructional goals. Reviewing your textbook can provide insight into the key areas to focus on.
    3. Explore New Tools
      To enhance student engagement and learning, I recommend familiarizing yourself with the following tools:

    These steps will set a solid foundation for creating effective and engaging e-learning experiences for your students. Please don’t hesitate to reach out with any questions. I have a wealth of materials on crafting course learning objectives that I’d be happy to share.

    Cheers!
    Stephanie Bogdanich, Instructional Designer

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    Ask an ID: Replace Flip with Padlet and Panopto

    Ask an ID: Replace Flip with Padlet and Panopto

    Dear Instructional Designer,

    I just learned that Flip (previously Flipgrid) is transitioning to Microsoft Teams, which we don’t use at ACC. I rely on Flip all the time for recording student role plays, which we replay immediately for the whole class, as well as assignment submissions and reflections for fieldwork. This change feels like a huge loss! What should I consider using next, especially for role plays that need quick upload turnaround?

    Thanks for your help!
    -Video Virtuoso

    Dear Video Virtuoso,

    It’s wonderful to hear from you! I completely understand how frustrating it can be to lose a tool that has worked so well for your teaching style. But don’t worry—there are effective alternatives that can help maintain the interactive learning experiences you’ve built with Flip!

    I recommend exploring Padlet and Panopto as replacements. Both tools are licensed through TLED, ensuring they will be available for the foreseeable future.

    • Padlet is a versatile platform that mirrors the user-friendly experience of Flip. Students can easily record their role plays using any video software they’re comfortable with (like their phone cameras) and upload their videos to a Padlet board where they can also comment on each other’s work to encourage discussion.
    • Panopto is a fantastic option if you’re looking for something a bit more robust. It allows students to record their role plays, presentations, or other video assignments on their laptops, tablets, or smartphones. The recordings can then be uploaded to a designated Panopto folder for your course, where you can review them and provide feedback, and you can easily share them with the entire class by publishing the videos in your Panopto course folder. This allows the class to watch and learn from each other’s role plays or presentations, just as you did previously with the Flip camera recordings.

    I recommend exploring our Remote Recess Archive which contains video sessions that cover these tools in depth. You can also check out our live sessions, which are held via Zoom on a regular basis and cover a wide variety of topics you might find helpful. In addition, we have a Teaching and Learning Knowledge Base filled with resources on how to use these technologies effectively.

    If you want additional support, our Educational Technologists at the Teaching and Learning Centers (TLCs) are available to assist. And always feel free to request a consultation with one of our Instructional Designers—we’re here to help you adapt and thrive in your teaching!

    Happy teaching!
    Stephanie Bogdanich, Instructional Designer

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    Ask an ID: Faculty Upskilling for Academic Technology

    Ask an ID: Faculty Upskilling for Academic Technology

    Dear Instructional Designer,

    I’d like help updating my technical skills so I can more effectively deliver my course material to students. I’m currently using very old technology and lack experience with current digital tools, particularly in video editing and image creation. It feels like I’m using a rotary land-line in a Siri world.

    Please help!
    -Tech Seeker

    Dear Tech Seeker,

    It’s great to hear from you! Don’t worry – you’re not alone in feeling like you’re living in a tech time warp. The good news is there are plenty of tools that can help bring you up to speed without feeling too overwhelming. I recommend starting with Adobe Creative Cloud Express. It’s a free, web-based tool and a fantastic substitute for old technology. Plus, it comes with cool AI features to create your own images from text and has simple video editing tools to get you started with video creation.

    Here’s how you can dive in:

    Speaking of Remote Recess, I also recommend joining our live sessions, which are held via Zoom on a regular basis and cover a wide variety of topics you might find helpful. You can check out our calendar for upcoming workshops here. In addition, we have an archive of past Remote Recess recordings to explore; I suggest checking out my session on High Impact Teaching Practices to learn more about what our department has to offer.

    If you need more support, we have a Teaching and Learning Knowledge Base with guides on the various technologies available at ACC. It’s a handy resource for figuring out which tools might work best for you. I also encourage you to sign up for the TLED newsletter to stay in the loop on all the learning opportunities we offer, including Spring Development Day, Summer Software Day, campus open houses, fellowship programs for faculty, and micro-credentials which are another great way to build your tech skills!

    Need some one-on-one assistance? No problem! Our Educational Technologists at the Teaching and Learning Centers (TLCs) are happy to provide support for any software we cover. You can also request a consultation with one of our Instructional Designers on using technology as it relates to syllabus creation, learning objectives, course design, and alignment. Both teams are available for in-person and Zoom consultations and we would love to partner with you in pursuit of student success!

    Best,
    Stephanie Bogdanich, Instructional Designer

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    Ask an ID: AI Implications in Healthcare and Education Symposium Highlights

    Ask and ID Series: AI Implications in Healthcare and Education Symposium Highlights

    Informational Flyer from the AI Implications in Healthcare and Education Symposium which was held on October 22. 2024 at ACC Highland Campus.

    Ask an ID: AI Implications in Healthcare and Education Symposium Highlights

    Dear Instructional Designer,

    I had the pleasure of helping coordinate the “Future Health: AI Implications in Healthcare and Education” symposium and I wanted to say that I really enjoyed your presentation—it was fascinating and I got some good insights into the tools currently available and how to use them more effectively. Would you be able to share your notes from the symposium including the information you shared during your
    session? This would be helpful as we plan future initiatives. I appreciate the effort you put into your presentation and look forward to continuing to work with you.

    -AI Innovator


    Dear AI Innovator,

    Thank you for your kind message! The “Future Health: AI Implications in Healthcare and Education” symposium put on by TLED and ACC Health Sciences was packed with insights about AI’s transformative impact on healthcare and education. The discussions ranged from AI’s potential and ethics to its practical uses today. Here’s a recap of the highlights!

    Babak Hodjat Keynote: “AI—Alchemy or Moonshot?”
    Babak Hodjat, the CTO of AI at Cognizant, opened the event with a deep dive into AI’s evolution. While we haven’t reached Artificial General Intelligence (AGI) yet, Babak outlined what AGI could look like in the future:
    ● Predictive Abilities: AGI will identify and adapt to shifting patterns in data.
    ● Prescriptive Power: AI could eventually advise us on optimal actions based on analysis.
    ● Contemplative Scenarios: Like humans, AGI will learn through trial and error to find the best outcomes.
    ● Creative and Adaptive: Future AI will evolve like humans do, building on existing ideas, learning what works, and adapting through creative problem-solving.

    Panel 1: AI in Education and Workforce Preparation

    This panel discussed how AI is changing both education and healthcare workforce training, with panelists from
    Austin Community College (ACC) and the Texas Higher Education Coordinating Board:

    ● Susan Warner-Sanchez, Ph.D. (ACC), led the panel, highlighting the importance of AI proficiency for both faculty and students.
    ● Jaime Cantú (ACC) shared his use of student-created assessment videos as a way to engage students with AI-supported learning.
    ● Stephanie Long, M.S. (ACC Faculty Center) emphasized how existing educational structures can integrate AI without a total overhaul.
    ● Michelle Singh, Ph.D. (Texas Higher Ed) discussed AI policies and the need for transparency,
    especially for students’ understanding of AI use boundaries.
    ● Misty Rasmussen, Ph.D. (ACC Planning) and Kate Williams, DNP (Baylor Scott & White) both spoke
    about preparing students for a changing job market, focusing on adaptability, critical thinking, and
    compassion.

    Key Takeaways:
    ● AI proficiency for students and faculty is essential in both healthcare and education.
    ● Institutions should create clear guidelines on acceptable AI use to avoid confusion.
    ● Human-centered skills, especially critical thinking and adaptability, are irreplaceable.

    Fireside Chat with Dr. Craig Watkins: Addressing Bias in AI

    Dr. Craig Watkins discussed the potential pitfalls of AI bias and the importance of diverse perspectives:

    ● Bias in AI Models: Dr. Watkins highlighted real-world cases where AI models inadvertently reinforced racial or income biases, despite efforts to “scrub” demographic data.
    ● Diverse AI Development: Ensuring AI is developed with diverse input can help mitigate biases and ensure fairer applications.

    Main Message: Diverse voices in AI development are critical to avoid unintended bias and build fairer AI systems.

    Panel 2: AI Trends in Healthcare

    Moderated by Beth Vaughn of HCA Healthcare, this panel focused on current AI applications in healthcare and its potential to transform patient care and administration. The panelists included leaders from healthcare and tech:

    ● Sajol Ghoshal (Advanced TeleSensors) shared insights on using AI-driven sensors to monitor patient health, like detecting heart and respiratory rates.
    ● Madan Gopal, Ph.D. (Texas Health and Human Services) spoke about AI’s use in knowledge management for healthcare.
    ● Abel Guevara III, DHA discussed optimizing healthcare revenue cycles with AI, while Andy Mathis (Neuro Rehab VR) highlighted VR as a tool for interim patient care.
    ● Toni Swinton, DNP (HCA Healthcare) shared how the Jane Assessment tool in their LMS uses AI to speed up onboarding and competency assessments for healthcare staff.

    Highlights:
    ● AI is enabling real-time patient monitoring and reducing administrative workloads in healthcare.
    ● AI tools like VR and the Jane Assessment support workforce training and rehabilitation.
    ● Transparency is essential—“black box” algorithms without explanation are risky in patient care.

    Panel 3: AI for Social Good

    Moderated by Nina Almasy from ACC Health Sciences, this panel explored the ethical implications and societal impacts of AI, with a focus on creating positive outcomes. Panelists brought expertise from public policy, academia, and student perspectives:

    ● Maaz Amjad, Ph.D. (Texas Tech) and Sherri Greenberg (UT Austin) discussed AI’s potential to address social issues, but cautioned against over-reliance and encouraged responsible, ethical use.
    ● Aleena Tomy, a student from Texas State, emphasized the need for young people to be equipped with AI literacy to navigate future careers.

    Main Insights:
    ● Establishing certification or audits for AI tools could help ensure they meet ethical standards.
    ● AI should be used as an aid, not a replacement; human oversight is crucial.
    ● Responsible use of AI for social good requires ethical standards and transparency.

    AI Tools Shared by Stephanie Bogdanich
    Stephanie Bogdanich introduced various AI tools aimed at enhancing both healthcare and educational applications. For easy access to these tools and additional resources from the symposium, they’ve been
    shared on a Padlet board, which you can view here.

    Key Takeaways from the Symposium

    1. Upskill for the Future: Both students and faculty need ongoing training in AI to stay current.
    2. Question AI Outputs: Human oversight is necessary to verify AI’s suggestions.
    3. Transparent AI Policies: Set clear boundaries for AI use in education and healthcare.
    4. Local Implementation: Start with small AI integrations, then expand if successful.
    5. Humanity at the Core: AI should enhance human skills, with critical thinking and empathy remaining essential.

      The symposium was a reminder that while AI has incredible potential, our values and ethics should guide its growth. Let’s keep our human touch at the center as we explore all that AI has to offer.

      Yours in Innovation,
      Stephanie Bogdanich, Instructional Designer