Author: mpetrick

Backing up iPad data

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Student Technology Services does not provide direct, student-facing training for Apple products. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.

In order for your data files to get backed up from your ACC iPad, you will need to sign in with an Apple Account on the iPad.  Once you are signed in with your Apple Account, your data files will automatically be backed up to iCloud.

For more information on creating an Apple Account please see this article – https://support.apple.com/en-us/108647

For additional information on what iCloud backs up please refer to the following article – https://support.apple.com/en-us/108770

Troubleshooting Blackboard/Zoom integration issues on Mac computers

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Some students, faculty or staff using Apple Mac computers to access Zoom (or Class for Zoom) links from Blackboard are receiving the following error when they click on the Zoom link – “Redirect to Zoom…Cookies are blocked or not supported by your browser, If you can not launch LTI Pro, please click here”. The issue revolves around how Apple is now handling cookies and cross tracking of cookies. This change was made on Apple’s end and not by anything ACC has done, which is why this issue is only showing up on Apple products.

Depending on how you are accessing Blackboard, will determine what settings need to be changed to resolve this issue. Please follow the steps below based on how you are trying to access the Zoom link for your class on your Mac computer.

If you are using the Safari Browser on a Mac to access the Zoom/Class for Zoom link and are getting the above mentioned error, please click on the word Safari from within the Safari Browser, and then click on Settings.Safari Browser Settings

From Settings, please click on the Privacy heading and make sure Prevent cross-site tracking is NOT checked.Safari privacy setting

Please close and relaunch the browser. You should now be able to access the Zoom/Class for Zoom link from the Blackboard website.

If you are using the Chrome browser on a Mac to access the Zoom/Class for Zoom link and are getting the above mentioned error, please click on the 3 dots in the upper, right hand corner of the Chrome browser, and then click on Settings.Chrome browser settings

From Settings, please click on Privacy and Security.Chrome privacy settings

Lastly, please click on the radio button to Allow third-party cookies.Chrome third party cookies

Please close and relaunch the browser. You should now be able to access the Zoom/Class for Zoom link from the Blackboard website.

If you are using the Firefox browser on a Mac to access the Zoom/Class for Zoom link and are getting the above mentioned error, please click on the 3 lines in the upper, right hand corner of the Firefox browser, and then click on Settings.Firefox browser settingas

From settings, click on Privacy and Security.Firefox privacy and security

Lastly, please click on the radio button for Standard.Standard radio button

Please close and relaunch the browser.  You should now be able to access the Zoom/Class for Zoom link from the Blackboard website.

Troubleshooting Blackboard/Zoom integration issues on iPad/iPhone

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Some students, faculty or staff using Apple devices (iPhone and iPads) to access Zoom (or Class for Zoom) links from Blackboard are receiving the following error when they click on the Zoom link – “Redirect to Zoom…Cookies are blocked or not supported by your browser, If you can not launch LTI Pro, please click here”. The issue revolves around how Apple is now handling cookies and cross tracking of cookies. This change was made on Apple’s end and not by anything ACC has done, which is why this issue is only showing up on Apple products.

Depending on how you are accessing Blackboard, will determine what settings need to be changed to resolve this issue. Please follow the steps below based on how you are trying to access the Zoom link for your class on your iPad or iPhone.

You will make these changes from the Settings App on your iPad or iPhone. The Settings icon is shown below:Settings Icon

If you are using the Blackboard app on an iPad or iPhone to access the Zoom/Class for Zoom link and are getting the above mentioned error, please go to the Settings App, click on Blackboard from the list of applications and make sure “Allow Cross-Website Tracking” is on.Blackboard iPad Settings

If you are using the Chrome browser on an iPad or iPhone to access Blackboard and the Zoom/Class for Zoom link and are getting the above mentioned error, please Settings App, click on Chrome from the list of applications and make sure “Allow Cross-Website Tracking” is on.Chrome iPad Settings

If you are using the Firefox browser on an iPad or iPhone to access Blackboard and the Zoom/Class for Zoom link and are getting the above mentioned error, please go to the Settings App, click on Firefox from the list of applications and make sure “Allow Cross-Website Tracking” is on.Firefox iPad Settings

If you are using the Safari browser on an iPad or iPhone to access Blackboard and the Zoom/Class for Zoom link and are getting the above mentioned error, please go to the Settings App, click on Safari from the list of applications and make sure “Prevent Cross-Website Tracking” is OFF. (Note that Safai uses different wording than the other 3 options and is the only one that should not be turned on.)Safari iPad Settings

Adding a Student Video Assignment from Panopto to Blackboard

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How to add a student video assignment from Panopto to Blackboard

  1. You can either record your video first (on your computer) or you can record a video directly in Panopto.
  2. To start creating your video in Panopto, open your Panopto video library. (Note that the first time you log in, it should create your account so you can begin creating content.)
  3. Open the assignment in Blackboard and select Write Submission.
  4. In the text editor, select the three dots to expand the entire toolbar, and then select the icon, which looks like a circle with a plus symbol inside of it, to open the Add Content window. Then select Panopto Student Video Submission.
  5. A window will open to show the videos in your personal folder. If your video is located in a different folder, select the correct folder from the drop-down at the top.
  6. Select the video you wish to submit and click Submit Video.
  7. Your video will be added to the submission. Add any extra information and submit.

Add Files, Images, Video, and Audio to a Discussion Thread

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Please click the article below for information on how to embed images, video or audio files into a Blackboard Discussion Thread.

Add Files, Images, Video, and Audio to a Discussion Thread

Notability App

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The Notability app is available at no charge to students who have borrowed an iPad from ACC.  It can be found and installed from the “Self Service” application on the iPad.  Students will have the features listed under “Classic” in the picture below.

If students wish to purchase Notability for use on their personal device, that application can be found in the App Store.  The features included with the paid version of the application are listed below under “Premium”.

Purchases made through any App Store are at the students discretion and ACC does not reimburse students for any purchases made through any App Store.

‘Create Video Timeline’ option missing from Photoshop

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Student Technology Services does not provide direct, student-facing training on the use of Adobe. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.

While Adobe Photoshop Creative Cloud is supported natively on M1 Macs, you may notice some features of the products are not currently available on Macs with the M1 (Apple Silicon) chip. You may be able to resolve that issue by installing Rosetta 2 on your Mac. Please see these articles below from Adobe in regards to this issue and from Apple on installing Rosetta 2.

‘Create Video Timeline’ option has disappeared from Photoshop CC https://community.adobe.com/t5/photoshop-ecosystem-discussions/create-video-timeline-option-has-disappeared-from-photoshop-cc/td-p/11908035

If you need to install Rosetta on your Mac
https://support.apple.com/en-us/HT211861

ACC iPad Tips

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The video below provides a brief overview of navigation, Self Service, Control Center and Widgets on a student iPad borrowed from ACC.

Lockdown Browser for Chromebooks

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You can install Lockdown Browser for Chromebook using the following steps:

  • Student signs into their Chromebook as normal and launches the Chrome browser
  • Student signs into Blackboard (https://acconline.austincc.edu) and navigates to the exam requiring LockDown Browser
  • Student selects the link for downloading and installing LockDown Browser. (This should launch the Chrome Web Store)
  • From the Chrome Web Store, select “Add to Chrome” to install the LockDown Browser Extension

If you do not see the link for downloading and installing LockDown Browser when you navigate to your test, you can try to download the extension from this link – https://chrome.google.com/webstore/detail/lockdown-browser-v3/fogjeanjfbiombghnmkmmophfeccjdki

First Day Course Material Access

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Student Technology Services does not provide direct, student-facing training on the use of First Day Course Material Access. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.

First Day / Inclusive Access is an e-book program that Barnes & Noble has created to assist students in an easy way to access textbooks and other course materials. Those materials are available to students on the first day of classes. The cost of materials are part of their ACC tuition for the course and are paid when the tuition for the course is paid.

The following video will explain how to access your First Day course materials through Blackboard.