From the ACC Blackboard login page, select Need help signing in? then Forgot password? Or use the EID manager. From there you will be able to lookup your ACC EID and/or follow the prompts to login.
Author: keehn
Classes across the globe have transitioned to online instruction. Join Melissa Griffith, ACC Video Producer under TLED, as she shares helpful best practices that can be applied by anyone looking to improve their webcam use and presence, and deliver clean and professional video to their viewers.
Tips for Web Conferencing
Lighten the load on your internet connection.
These tips are crucial for producing the optimum speed/performance of your WiFi.
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- Closeout any unnecessary windows or tabs.
- Disconnect any devices from the WiFi that are not being used.
- Clear any working background apps, especially any that are streaming video or audio (Youtube, Spotify, Pandora, etc.).
- Work as close to your WiFi router as possible.
- Make sure all devices are up to date with the latest software.
- Is anyone putting a strain on your internet connection by playing online videogames, streaming videos, etc.? They may have to take a break so you can participate in your online class.
- Having trouble accessing a link? Be sure to use Chrome or Firefox (not Internet Explorer!).
Get properly set up prior to class time.
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- Connect to your web conference early, to test your audio and video before the meeting start time. Ensure that you can see and hear all other participants, as appropriate.
- Ensure that your location’s lighting does not limit your visibility on video. Avoid backlighting from windows and lamps.
- Mute your microphone if you’re not presenting or asking a question to minimize background noise.
- Make sure all participants have equal access to content by sharing all content within the video conferencing connection and using online tools (e.g., Google docs) whenever possible.
Be polite, as you would in a face-to-face class.
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- Sarcasm via text can come across as off-putting or rude to those who do not know you personally. It is best to avoid sarcasm in an online classroom.
- In most online situations typing in ALL CAPS comes off as shouting.
- Keep in mind that what you share in an online classroom is part of a permanent digital record.
Use the chatbox appropriately.
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- The chatbox is a place to share ideas and ask questions. Avoid using it as an instant messenger like you would use with your friends.
- Be kind and professional. Think before you type.
- Check your spelling and grammar, though be understanding about typos from others.
- Be aware that the typical default is for your message to go to “Everyone” on the web conference.
If you’re the presenter:
Remember, you’re engaging with PEOPLE, not technology.
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- Recognize visual or verbal cues, such as raising a hand, to indicate when someone wants to actively contribute verbally to the meeting.
- Read chat posts aloud during your session for those not monitoring the chat tool.
- When you ask your audience a question, pause for an adequate amount of time – typing in a question and unmuting microphones don’t always happen immediately.
- Before ending your web session, confirm you’ve addressed all participant questions.
Special thanks to Michelle Fitzpatrick and Yam Tolan for developing this list!
Contact Support
This article was created and is maintained by Student Technology Services.
If you have found an error in this article or if you are in need of technical assistance, please fill out the Student Technology Services Email Request Form or contact Student Technology Services at 512-223-4636, Option 8.
Before following this tutorial:
- Make sure you have access to your ACC email and that you’ve installed the Microsoft PowerPoint app.
- Make sure you’ve sent your PowerPoint to your ACC email address.
- Open the email with the PowerPoint and tap on the attachment
2. When the PowerPoint opens, tap the icon on the top right corner
3. Tap “More”
4. Tap “Copy to PowerPoint”
5. You will need to save a copy of your PowerPoint presentation in order to be able to edit it.
6. Tap “OneDrive – austincc.edu” and create and name the folder you would like to save it in.
7. You can now edit your PowerPoint (it will save your changes as you edit). To get back to the main PowerPoint screen, tap the back arrow on the top left of the screen.
8. To access the PowerPoint again, you’ll want to re-open the app and tap on the “Open” folder on the left-side panel.
Before following this tutorial:
- Make sure you have access to your ACC email and that you’ve installed the Google Drive and Google Slides apps.
- Make sure you’ve saved your PowerPoint in Google Drive or sent it to your ACC email address.
- Open the email with the PowerPoint and tap on the attachment
2. When the PowerPoint opens, tap the icon on the top right corner (you can also tap the Google Drive icon to the left if you just want the file to go straight to your Drive instead of a specific folder – if you do this, skip to step #8)
3. When the drop-down opens, tap “Drive” (tip: you may have to slide left, through the icons until you see it).
4. When the new window opens, tap “Select Folder”
5. Select destination, tap “My Drive”
6. Once you’re happy with where it will save, tap “Save here”
7. You will be brought back to the original window, tap “UPLOAD” (when it’s complete, the window will disappear)
8. Go back to your Home Screen and open up Google Drive > Locate the PowerPoint presentation (this will depend on where you saved it within your Drive) and tap on it to open. The presentation will automatically open up in Google Slides.
9. Once it’s open you will be able to edit the document (tip: double-tap in the slide to open up the on-screen keyboard)
10. Google Slides automatically saves your edits so when you’ve finished just tap on the check-box in the top left of the screen (tip: you’ll need to tap three times to go back to your Google Slides home page).
Student Technology Services does not provide direct, student-facing training for creating an Apple Account. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.
While many apps are made available through the Self Service app on your ACC iPad, you may wish to install additional apps on the device. In order to do this, you must be logged into the iPad using your Apple ID. If you do not have an Apple ID, you can follow the instructions from the link below to create a free one.
Creating an Apple Account – https://support.apple.com/en-us/HT204316#iosappstore
Student Technology Services does not provide direct, student-facing training on the use of Zoom. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.
Go to https://zoom.us/download and click Download under Zoom Client for Meetings.
From this web page you can also download Zoom Plugin for Microsoft Outlook, Zoom Extension for Browsers, Zoom Client Plugin for Sharing iPhone/iPad and Zoom Mobile Apps for apple devices and android.
System requirements
- An internet connection
- Speakers and a microphone
- A webcam
Supported operating systems
- macOS 10.9 or later
- Windows 10, Windows 8 or 8.1, Windows 7
- Ubuntu 12.04 or higher
- Mint 17.1 or higher
- Red Hat Enterprise Linux 6.4 or higher
- Oracle Linux 6.4 or higher
- CentOS 6.4 or higher
- Fedora 21 or higher
- OpenSUSE 13.2 or higher
- ArchLinux (64-bit only)
Supported tablet and mobile devices
- Surface PRO 2 or higher running Win 8.1 or higher
- iOS and Android devices
- Blackberry devices
Supported browsers
- Windows: IE 11+, Edge 12+, Firefox 27+, Chrome 30+
- Mac: Safari 7+, Firefox 27+, Chrome 30+
- Linux: Firefox 27+, Chrome 30+
Testing Audio
- After joining a meeting, click on the upward facing arrow next to the microphone icon and select Test Speaker & Microphone.
2. Zoom will play a test tone.
3. If you cannot hear it, select a different speaker from the menu or adjust the volume.
4. Zoom will test the microphone by recording your voice. You can select another microphone from the menu or adjust the input level.
5. After successfully testing your audio, select Finish.
Testing Video
- After joining a meeting, click on the upward facing arrow next to the video icon and select Video Settings.
2. A new window will pop up, where you can select your video feed under Camera, and you have other options as well.
3. You can also start or stop your video by selecting the Start Video icon.
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- Simply select Stop Video to stop your video feed from being shared with others.
- Simply select Stop Video to stop your video feed from being shared with others.
Prerequisites
- Microphone, such as the built in microphone, a USB microphone or an inline microphone on headphones
- Speaker or headphones
Microphone Troubleshooting
- If you are on on Mac OS 10.14 Mojave or earlier and can’t access the microphone, check your operating system permissions to confirm that Zoom has access to the microphone.
- If you are on Windows 10 and can’t access the microphone, use the Windows search box to navigate to Microphone privacy settings. Switch on the Allow apps to access your microphone toggle, and enable access for Zoom.
Student Technology Services does not provide direct, student-facing training on the use of Zoom. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.
Student Technology Services does not provide direct, student-facing training on the use of Zoom. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.