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Downloading Class Chat Transcripts

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NOTE: Instructors using Class for the first time, please contact an Educational Technologist to verify your system role (Instructor) in the user list.  As of Monday, July 29th, 2024, Class will only be accessible via Class for Web. This means that the downloadable Windows and Mac versions of the Class application will no longer be available after that date.  Instructors and learners will access Class using a supported browser of their choice.

Instructor users can download/export previous Class session chat transcripts as Comma-separated Values (CSV) files.  Transcript files only include conversations that occur in the public chat.  Private chat conversations between a student user and instructor are not included in the export file, but can be acquired upon request through Class support (Class session link & session date must be provided).

To download a Class chat transcript:

  1. Sign in to your ACC Class account.
  2. Select Schedule.
    Class application instructor main panel, Schedule option framed and indicated by arrow.
  3. From the schedule calendar, locate the desired Class session and select it. Class application schedule pane with specific class indicated by arrow in left menu pane.
  4. Select the ellipses icon (…) in the top right and click Download Chat.Class application menu options icon indicated by arrow and inset menu download chat option indicated by arrow.
  5. Select the desired date range.  Multiple days of chat conversations will be consolidated into a single CSV export file.  Likewise, multiple sessions in a single day will be consolidated into a single CSV export file.  Once the date range is determined, click Export.  The file will download to your device’s designated folder or desktop.Date range option window for chat download with Export action button indicated by arrow.

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This article was created and is maintained by the Office of Academic Technology.

If you have found an error in this article or if you need assistance incorporating this article in your course, please contact an Educational Technologist.