Share your thoughts on the NEXUS website and the Faculty Knowledge Base.

Faculty Knowledge Base

When I access Coursera content from my Blackboard course, I am stuck on a message “SSO Request is being processed”

  1. Home
  2. Knowledge Base
  3. Coursera
  4. When I access Coursera content from my Blackboard course, I am stuck on a message “SSO Request is being processed”

When I access Coursera content from my Blackboard course, I am stuck on a message “SSO Request is being processed”

1. If you stuck on a message that says “SSO Request is being processed”, then you just need to change some settings in your Google Chrome Browser

Screenshot of SSO Request is being processed error message

2. In the top right corner of your Google Chrome Browser, select the 3 vertical dots to find Settings.

One purple arrow in top right corner pointing to 3 vertical dots. Second purple arrow pointing to Settings at bottom right corner.

3. Once you’re in Settings, select the Privacy and Security tab

Purple arrow to Privacy and security tab

4. Make sure you select Allow third party cookies

Purple arrow to Allow third-part cookies option

5. Go back to the Privacy and Security tab. Scroll down to find and select Site settings

Purple arrow to Site settings option

6. Once you’re in Site settings, scroll down to find and select Pop-ups and redirects

Purple arrow to Pop-ups and redirects option

7. Make sure you select Sites can send pop-ups and use redirects

Purple arrow to "Sites can send pop-ups and use redirects" option

8. Refresh your Blackboard course and you should no longer receive the “SSO request is being processed” message.

Contact Support

This article was created and is maintained by the Office of Academic Technology

If you have found an error in this article, or if you need assistance incorporating this article into your course, please contact the Educational Technology Support Team.