Student Knowledge BaseStudent Technology Services does not provide direct, student-facing training on using Packback. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.
To register for your Packback community, you’ll first need to create an account. If you haven’t been invited to your community yet, don’t worry! You can set up an account in just a few easy and safe steps.
To learn more, view this: How do I create a Packback account?
Student Technology Services does not provide direct, student-facing training on using Packback. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.
The 400 error in the LMS is a common issue. It is often related to the browser not accepting cookies, but it could also be related to something else.
To learn more about troubleshooting, view this Why am I receiving this error: 400 “Enable Cookies”?
To install Respondus Lockdown Browser on a PC or a Mac, please visit the following link and follow the instructions on that page to install the program – https://download.respondus.com/lockdown/download.php?id=999134577
To install Respondus Lockdown Browser for ALEKS on a PC, Mac or iPad, please see the following knowledge base article for instructions specific to the ALEKS Lockdown Browser – https://instruction.austincc.edu/students/article/lockdown-browser-for-aleks-windows-mac-and-ipad/
To install Respondus Lockdown Browser on an iPad you may click the following link (while on the iPad) – https://apps.apple.com/us/app/lockdown-browser/id659101775 or you may search the Apple App Store for Lockdown Browser from Respondus Inc. PLEASE NOTE: We have been made aware that Respondus Lockdown Browser (LDB) is currently incompatible with iPadOS 18. This is a known issue with the vendor and they are currently working on a resolution. In the meantime, students will be unable complete exams in Lockdown Browser if their iPad is running iPadOS 18. Students can still take advantage of the 8 Computer Centers or 4 ACCelerators around the ACC District.
To install Respondus Lockdown Browser on a Chromebook please follow the steps below.
*Please keep in mind, that if a school district owns your Chromebook you will not be able to install Lockdown Browser (or anything else) through our link. You will need to contact the IT department of the school district for assistance.
Student Technology Services does not provide direct, student-facing training on the use of Class for Zoom. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.
If you are having trouble with screen sharing while using Class for Zoom you may need to adjust the system preferences on your Mac.
For further guidance with checking your Mac preferences, instructions can be found at Mac: Unable to Share Screen.
If you do not want or need to use the Yuzu reader, the best way to access your First Day Access Course materials is by using the link provided to you in your First Day Access course in Blackboard.
If you are using the Yuzu reader and received a “Login Failure” error (as seen in the picture below), you will need to contact Barnes & Noble for assistance. You can reach Barnes & Noble support at:
Web: https://customercare.bncollege.com
Toll Free: 1-844-9-EBOOKS (1-844-932-6657)
Email: [email protected]
Student Technology Services does not provide direct, student-facing training on the use of Blackboard. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.
Files, images, videos, and audio can be added to your Blackboard discussions from several locations. Information about how to get started can be found on the Blackboard help page.
When you schedule your exam, you will receive an email.
This initial email provides information on what should be done and checked before the exam. (Example of email)
On the day of your exam, you will receive an email from DE Proctoring ([email protected]) with the actual link to your exam.
If you did not get the link, please check your spam folder to see if it went there. If you do not have the email, please email [email protected].
Please note the following:
Student Technology Services does not provide direct, student-facing training on the use of Pearson LockDown Browser. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.
The link below will provide information about installing the latest version of the Pearson LockDown Browser and Browser Check:
https://help.pearsoncmg.com/xl/student/student_help/Content/take_locked_down_tests.htm
Please note that if you are a student using an ACC computer in one of our labs, you do not need to install Class for Zoom. When you launch Class for Zoom from the link you were provided, you should choose “Launch Class for Web” to launch your Class (as seen in the picture below).
If you are on a personal device, you can choose to install the Class application or use the web version.
Class for Zoom is a virtual classroom that uses Zoom. You will access Class for Zoom directly from Blackboard in your course (this will only be available to students whose instructors have opted to use the Class for Zoom platform). Students will need to download class software if they are using a MAC or PC. Class for Zoom can be downloaded with the following website: https://austincc.class.com/
For Android, iPad, or Chrome you will need to install the app from the respective app store.
The Student Class Guide guide will walk you through the steps to download and launch the Class application.
Student Technology Services does not provide direct, student-facing training on the use of Class for Zoom. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.
The Class support website a lot of good information about installation, common issues and general questions – https://www.class.com/support/class/learner-guides/