Author: tartis1

What is Packback Questions?

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Student Technology Services does not provide direct, student-facing training on using Packback. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.

Packback Questions is an online discussion platform geared towards awakening and fueling relentless curiosity in every student! Packback is an AI-supported online discussion platform designed to improve student curiosity, communication skills, and critical thinking.

To learn more, view this: What is Packback Questions?

Why Can’t I See My Community?

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Student Technology Services does not provide direct, student-facing training on using Packback. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.

If you have registered and purchased access to your community, you should have full access to it when you log in to your Packback account. However, if your profile is not showing that any communities exist, there are a few reasons this may be happening.

To learn more, view this: Why can’t I see my community?

How Do I Join My Community?

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Student Technology Services does not provide direct, student-facing training on using Packback. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.

We make joining your community easy, fast, and safe! Depending on your professor’s preferred method, you can do so in one of two ways.

To learn more, view this: How do I join my community?

How Can I Create an Account Through My LMS?

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Student Technology Services does not provide direct, student-facing training on using Packback. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.

When you click on the Packback Questions link in your LMS (Blackboard, Canvas, D2L, Moodle, etc.), your account is automatically created on Packback.

To learn more, view this: How can I create an account through my LMS?

How Do I Create a Packback Account?

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Student Technology Services does not provide direct, student-facing training on using Packback. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.

To register for your Packback community, you’ll first need to create an account. If you haven’t been invited to your community yet, don’t worry! You can set up an account in just a few easy and safe steps.

To learn more, view this: How do I create a Packback account?

Why am I receiving this error: 400 ‘Enabled Cookies”?

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Student Technology Services does not provide direct, student-facing training on using Packback. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.

The 400 error in the LMS is a common issue. It is often related to the browser not accepting cookies, but it could also be related to something else. 

To learn more about troubleshooting, view this Why am I receiving this error: 400 “Enable Cookies”?

Download and Install Lockdown Browser (Regular version and ALEKS) on PC, Mac, Chromebook and iPad

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To install Respondus Lockdown Browser on a PC or a Mac, please visit the following link and follow the instructions on that page to install the program – https://download.respondus.com/lockdown/download.php?id=999134577

To install Respondus Lockdown Browser for ALEKS on a PC, Mac or iPad, please see the following knowledge base article for instructions specific to the ALEKS Lockdown Browser – https://instruction.austincc.edu/students/article/lockdown-browser-for-aleks-windows-mac-and-ipad/

To install Respondus Lockdown Browser on an iPad you may click the following link (while on the iPad) – https://apps.apple.com/us/app/lockdown-browser/id659101775 or you may search the Apple App Store for Lockdown Browser from Respondus Inc.  PLEASE NOTE: We have been made aware that Respondus Lockdown Browser (LDB) is currently incompatible with iPadOS 18. This is a known issue with the vendor and they are currently working on a resolution. In the meantime, students will be unable complete exams in Lockdown Browser if their iPad is running iPadOS 18. Students can still take advantage of the 8 Computer Centers or 4 ACCelerators around the ACC District.

To install Respondus Lockdown Browser on a Chromebook please follow the steps below.

  1. Sign into Blackboard 
  2. Go to the link for the exam
  3. The Chromebook should launch a webpage for you to install the Lockdown Browser from the Chrome store. 

*Please keep in mind, that if a school district owns your Chromebook you will not be able to install Lockdown Browser (or anything else) through our link. You will need to contact the IT department of the school district for assistance.

Class for Zoom: Mac Unable to Share Screen

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Student Technology Services does not provide direct, student-facing training on the use of Class for Zoom. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.

If you are having trouble with screen sharing while using Class for Zoom you may need to adjust the system preferences on your Mac. 

For further guidance with checking your Mac preferences, instructions can be found at Mac: Unable to Share Screen.

How to access your First Day Access Course Materials

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If you do not want or need to use the Yuzu reader, the best way to access your First Day Access Course materials is by using the link provided to you in your First Day Access course in Blackboard.

If you are using the Yuzu reader and received a “Login Failure” error (as seen in the picture below), you will need to contact Barnes & Noble for assistance.  You can reach Barnes & Noble support at:

Web: https://customercare.bncollege.com

Toll Free: 1-844-9-EBOOKS (1-844-932-6657)

Email: [email protected]

Login Failure
Barnes & Noble First Day access login Failure

Embedding Files or Media in Discussion Boards

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Student Technology Services does not provide direct, student-facing training on the use of Blackboard. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.

Files, images, videos, and audio can be added to your Blackboard discussions from several locations.  Information about how to get started can be found on the Blackboard help page.