ACC currently utilizes three proctoring services that allow students to be monitored during a test that they are taking from home: Respondus Monitor, ProctorU and Distance Education Proctoring (DE Proctoring). Each platform has specific requirements and abilities, but all require the use of a webcam and microphone. Consult your class Blackboard or contact your instructor to see about which platform you will be able to use to take your exams. If your device does not match the platform your instructor is using to administer the tests, please contact them in order to have the exams made available on a platform compatible with your device.
Availability of testing platforms:
DE Proctoring: Windows and Mac descktops and laptops, Chromebook
Respondus Monitor is part of the Respondus LockDown Browser that you download and install to your system and monitors you through a webcam and microphone. You will need to navigate to your test within the Respondus LockDown Browser to start the exam: do not attempt to start your test through another browser (Chrome, Firefox, etc.). Once you start the exam, you will be prompted for an extensive security check. Follow the rules and requests of the system in order to take your test.
iPad users will need to download the app from the Apple App Store. Note: ACC-issued iPads will have the Respondus LockDown Browser pre-installed.
Windows: 10, 8, 7 (note: Windows 10 S version is not compatible)
Mac: OS X 10.12 or higher
iOS: 11.0+ (iPad only)
Web camera (internal or external) & microphone
A broadband internet connection
Note: As of August 23, 2021, the Chromebook version of Respondus LockDown Browser and Respondus Monitor is now available. Use the link here to download Respondus LockDown Browser on your Chromebook device. Please note: it is possible that Chromebooks issued to high school students through their local school district may not be able to download and install Respondus to their device. If this is the case and your instructor requires Respondus-based proctored testing, please contact the instructor to notify them of your status and make alternate arrangements to take your exams.
ProctorU is an online proctoring service ACC is contracted with for online testing. Students will be asked to provide three preferred windows of availability to schedule times with live proctors to take their tests. For the duration of the COVID-19 emergency period, ACC is paying for all normal exam sessions.
Note: due to high demand for the ProctorU platform, students must schedule their tests at least 72 hours (3 days) in advance of their intended proctoring session. You may be subject to fees if you attempt to test sooner than 72 hours (3 days) out. ACC will not reimburse these fees. Availability of testing slots may be limited as well so scheduling as far in advance as possible is highly recommended.
|Webcam||640×480 resolution||1280×720 resolution|
|PC Users||Windows Vista||Windows 10 (10 S not supported)|
|Mac Users||Mac OS X 10.5 or higher||Mac OS x 10.13 High Sierra|
|Internet Download Speed||.768 Mbps||1.5 Mbps|
|Internet Upload Speed||.384 Mbps||1 Mbps|
|RAM||1024 MB||2 GB|
|Connectivity Ports||1935, 843, 80, 443, 61613, UDP/TCP||1935, 843, 80, 443, 61613, UDP/TCP|
You can sign up for an account and test your equipment to see if ProctorU will work on your system at the link below:
ACC has developed a live proctoring platform designed to accommodate students enrolled in ONL courses. Personnel from the department of Distance & Alternative Education will monitor the student live through Google Meet while the student takes the exam. (Note: Students must have a webcam and microphone for exams with DE Proctoring.)
DE Proctoring Availability
DE proctoring is not available 24/7 and requires advanced scheduling.
DE Proctoring is available:
- Monday – Thursday: 9am to 9pm
- Friday: 9am to 3pm
- Saturday: 9am to 6pm
- Sunday: 11pm to 5pm
(All times are Central (CST/CDT)
Schedule DE Proctoring Session
Students must submit an ACC Session Scheduling Form for each test they need to schedule.
Within 48 hours (2 business days) of the student request, a Distance Education proctor will send the student a Google Calendar invite to a test session in Google Meet. The student will need to join the appointment session no less than 15 minutes prior to the intended start time using the link in the Google Calendar invite. The student will be required to enable their webcam and microphone and allow screen sharing so the proctor can see the student’s screen. The proctor will walk the student through a security check. The student will navigate to the test in Blackboard and the proctor will allow access to the test. After the student completes the exam and logs out of Blackboard, the Proctor will end the Google Meet session.
If students require assistance, contact DE Proctoring staff at firstname.lastname@example.org.
Technical Considerations for DE Proctoring
Google Meet Chromebook users: Download and install the Google Meet app
Google Meet Windows or Mac desktop/laptop users: Log in to Google Meet with your internet browser
DE Proctoring is available on Windows and Mac PCs/laptops and Chromebooks.
DE Proctoring is not available on iPads.
For the most up-to-date information about Instructional Testing, please visit the Instructional Testing home page.
This article was created and is maintained by Student Technology Services.
If you have found an error in this article or if you are in need of technical assistance, please fill out the Student Technology Services Email Request Form or contact Student Technology Services at 512-223-4636, Option 8.