Student Support

Student Support

We want to support you on your path to Digital Fluency

Below you will find a curated list of links, posts, and videos we think would be useful to students taking our microcredentials.

  • Watch a short video on how to navigate your DFI microcredential.
  • Follow step-by-step instructions for accessing Microsoft 365 software, and how to add a badge to your  LinkedIn profile.
  • Explore ACC support links covering general, academic, personal, financial, technical, and community support.

As our program grows, so might the content of this page so check back regularly for updates.

Can’t find the help you need?

Contact Raquel, your DFI Student Support Specialist!

  • Personalized Guidance
  • Registration Assistance
  • Bilingual English/Spanish
  • Zoom meetings

DFI Support Videos

Here are video support resources regarding Digital Fluency & Innovation microcredentials:

April 2025 QEP Update

This month’s outreach efforts included the production of a new Digital Fluency animation microcredential video by ACC GROW student Kara Buckner. Linda Smarzik, Ann Kennedy, and Ann Pamela Saez filmed student testimonials for marketing purposes, and Linda provided a testimonial on the benefits of collaborating with Kara Buckner. Meetings were held with Chandra Vanajakshi, Kevin Clark, and Paula Luera to discuss becoming Digital Navigators, and with Andrea Kehoe to explore integrating AI Microcredentials into the AAIA Summer School Program. Karina Hernandez successfully submitted an AI proposal for a three-day summer institute workshop. Additionally, discussions with Jenna Cullinane Hege and Connie Wall focused on the current landscape of microcredentials at the Texas Higher Education Coordinating Board.

The migration of microcredentials from Brightspace Leap to Blackboard Ultra continued, along with ongoing development of the Systems Thinking and Project Management microcredentials. Data highlights include 141 digital badges awarded to students who completed Spring #1 microcredentials.

Watch video

May 2025 QEP Update

The DFI team had a busy month with several key activities. They met with Kara Buckner to discuss future animation projects for Digital Fluency. Linda Smarzik planned a presentation for Central New Mexico’s Summer Innovation Institute with Christine Goshorn and coordinated a co-presentation with El Paso Community College. Collaborations with the Curriculum and Programs team advanced the build-out of Blackboard Ultra microcredential sections for summer. Work on the AI Microcertificate continued in a planning session with Mary Kohls. Linda participated in the monthly Digital Badging Subcommittee meeting and attended the ACC GROW End-of-Year Celebration. Karina Hernandez attended the AVANCE to College End-of-Year Celebration. Additionally, Linda presented a proposed paid delivery model for microcredentials to Central New Mexico College.
In the area of microcredentials, a marketing request was submitted to promote DFI program awareness and registration for Fall microcredentials. The migration from Brightspace Leap to Blackboard Ultra continued, with ongoing development of the Systems Thinking and Project Management microcredentials. Data highlights include six students earning the Web Presence Fundamentals Microcertificate, 185 digital badges awarded to students who completed Spring #2 microcredentials, and the completion of two new microcredentials offered as pilots for Summer 2025. Additionally, six new Co-Curricular Digital Navigators joined the program through targeted outreach and word-of-mouth recruitment.

Watch video

February 2025 QEP Update

Migration from Brightspace Leap to Blackboard Ultra continued, alongside development on the Systems Thinking and the newly begun Project Management microcredentials. The Spring Session #1 commenced on February 3rd, and a paid model pilot was launched in collaboration with Austin Non-Profit. Data highlights include 235 students enrolling through the opt-in process for the first semester session in Spring 2025.

Watch video

March 2025 QEP Update

In March, Linda Smarzik participated in several outreach activities, including working with the Career and Life Design Center Committee and discussing the impact of Microsoft 360 License changes on Digital Fluency. She met with Lisa Maria Coppoletta to talk about the Digital Navigator initiative and attended the monthly Badging Committee meeting. Linda explored potential partnerships with Barry Silverberg and discussed the benefits of becoming a Digital Navigator with Saeed Sallemikia. She also presented updates from the AI Advisory Committee and continued discussions with Kathy Dowdy about registration processes for Adult Education.
The migration from Brightspace Leap to Blackboard Ultra progressed, along with ongoing development of the Systems Thinking and Project Management microcredentials. Spring Session #2 commenced on March 31st. Data highlights include 245 students enrolling through the opt-in process for the second spring semester.

Watch video

DFI Support Links

Here are links to support resources regarding Digital Fluency & Innovation microcredentials:

General Student Support Links

If you need support as a student at ACC, here are some links to resources to help you:

ACC Student Support

Hundreds of links grouped in categories such as Academic, Personal, Technology, Financial, and Community.

Student Help Desk

Get answers to questions relating to registration, transcripts, financial aid, ACCmail, ACCeID, advising, and more. 

Student Knowledge Base

Helpful articles and videos available 24/7 to answer common questions new students may have.

Academic Support for Students

Below are some specific Academic Support links we feel might be useful to microcredential students. View additional Academic Support resources on the Student Support page of ACC’s website.

ACC Libraries

Get help with research and assignments, check out books, check out laptops (up to 3 hours), photocopy (10 cents a page), print.

Learning Labs

A quiet place to study, reliable internet, computers to use, study group spaces, free printing (up to 15 pages per day), and more.

ACCelerator

Available at some campuses, student services may include use of computers, printing, scanning, getting help on assignments, and academic coaching.

Click on one of the “Success Guides & Maps” links in the sidebar to learn more about the ACCelerator services available to students on a particular campus.

Tutoring

Free for all currently-enrolled ACC students, in-person or online. General tutoring and specific subjects, by appointment.

Academic Coaching

Get personalized guidance on how to succeed in college, such as strategies for studying and test taking, and note-taking tips.

Student Accessibility Services (SAS)

Meet with SAS (in-person or virtual) to discuss accommodation needs for academic success.

Veterans Services

Support services and resources for veterans (and some spouses and dependents) to insure success at ACC and beyond.

Personal Support for Students

Here are some specific Personal Support links we feel might be useful to microcredential students. View additional Personal Support resources on the Student Support page of ACC’s website.

Student Advocacy Center

For qualified economically disadvantaged students. Assistance includes textbook and childcare support, food assistance, and support for students aging out of foster care.

Mental Health Counseling

ACC students who feel stressed, overwhelmed, depressed, or anxious may be able to get counseling support through ACC’s District Clinical Counseling Services (DCCS).

Cap Metro Green Pass

If you are enrolled in credit or Adult Education classes, you can get a pass each semester to ride free on Cap Metro buses and MetroRails, and their rideshare program called Pickup

Financial Support for Students

Here are some specific Financial Support links we feel might be useful to microcredential students. View additional Financial Support resources on the Student Support page of ACC’s website.

Financial Aid

Contact ACC’s Financial Aid office to explore options for grants, scholarships, work-study, or loans.

Student Emergency Fund

Eligible ACC students may be able to get financial help for unexpected emergencies.

Student Money Management

Learn how to manage your money through workshops, blog articles, videos, tools, and mentors. 

Technical Support for Students

Here are some specific Technical Support links we feel might be useful to microcredential students. View additional Technical Support resources on the Student Support page of ACC’s website.

Student Knowledge Base

Find instructions for setting up many types of applications, including Adobe products, Microsoft Office, and Zoom

Student Technology Access

Services to ensure ACC students the reliable technology and internet access they need to do their schoolwork.

Community Support for Students

The list of Community Resources available to ACC students is huge – over 320 links! Below are some specific Community Support links we feel might be useful to microcredential students. View additional Community Support resources on the Student Support page of ACC’s website. Use the filter to make your search more manageable.

Computer Courses at Austin Public Library

Check out dates, times, and locations of various computer classes offered by the Austin Public Library.

Central Texas Food Bank

Community agency offers free healthy food, assistance in applying to government programs, and nutrition classes.

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