{"id":6122,"date":"2019-08-09T21:39:54","date_gmt":"2019-08-10T02:39:54","guid":{"rendered":"https:\/\/accinsweb8366.wpenginepowered.com\/tled\/?page_id=6122"},"modified":"2026-04-01T10:13:20","modified_gmt":"2026-04-01T15:13:20","slug":"blackboard-help","status":"publish","type":"page","link":"https:\/\/instruction.austincc.edu\/tled\/faculty-support\/services\/technology-help\/blackboard-help\/","title":{"rendered":"Blackboard Help"},"content":{"rendered":"<p><a href=\"https:\/\/acconline.austincc.edu\/\">Blackboard<\/a> help for faculty is available online, via phone, and on campuses.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Blackboard help for faculty is available online, via phone, and on campuses.<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":512,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-6122","page","type-page","status-publish","hentry"],"acf":{"layouts":[{"acf_fc_layout":"one_column","heading":"","column_1":"<div class=\"callout secondary\">\n<h3><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-4403\" role=\"img\" src=\"https:\/\/instruction.austincc.edu\/tled\/wp-content\/uploads\/sites\/3\/2019\/04\/baseline-email-24px.svg\" alt=\"Email icon\" width=\"50\" height=\"50\" \/>Blackboard Support:<\/strong> Questions or troubleshooting?<\/h3>\n<p>For any Blackboard questions, email our <a href=\"https:\/\/instruction.austincc.edu\/tled\/faculty-support\/services\/teaching-and-learning-centers\/\">Educational Technology Support<\/a> team. We&#8217;ll help you get the answers you need.<\/p>\n<p>We can help with:<\/p>\n<ul>\n<li>Course copy<\/li>\n<li>Creating announcements<\/li>\n<li>Grade Center<\/li>\n<li>Course alerts<\/li>\n<li>Respondus<\/li>\n<li>Uploading assignments<\/li>\n<li>Technical issues<\/li>\n<\/ul>\n<p>When you contact, please describe your issue in detail, include screen shots if possible, and provide your contact information.<\/p>\n<h3 style=\"text-align: center\">Phone<\/h3>\n<p style=\"text-align: center\">(512) 223-0111<\/p>\n<h3 style=\"text-align: center\">Contact<\/h3>\n<p style=\"text-align: center\"><a class=\"button\" href=\"https:\/\/acchelp.austincc.edu\/TDClient\/277\/Portal\/Requests\/ServiceCatalog?CategoryID=1377\">Contact Form<\/a><\/p>\n<\/div>\n","background":"No Background","background_color":"#FFFFFF","background_gradient":{"gradient_start":"","gradient_end":""},"background_image":false,"text_mode":"dark","size":["Wide"],"id":""},{"acf_fc_layout":"one_column","heading":"","column_1":"<div class=\"callout secondary\">\n<h3><strong><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4404 alignnone\" role=\"img\" src=\"https:\/\/instruction.austincc.edu\/tled\/wp-content\/uploads\/sites\/3\/2019\/04\/baseline-laptop-24px.svg\" alt=\"Laptop icon\" width=\"50\" height=\"50\" \/> ACC Blackboard Support \u2013 Teaching &amp; Learning Knowledgebase<\/strong><\/h3>\n<p>Visit the <a href=\"https:\/\/instruction.austincc.edu\/nexus\/kb\/blackboard\/\">ACC Blackboard Support pages<\/a> in the Teaching &amp; Learning Knowledgebase for:<\/p>\n<ul>\n<li>Searchable topics<\/li>\n<li>Help articles<\/li>\n<li>General FAQs<\/li>\n<\/ul>\n<p>To access Blackboard, go to <a href=\"http:\/\/acconline.austincc.edu\" target=\"_blank\" rel=\"noopener\">http:\/\/acconline.austincc.edu<\/a>.<\/p>\n<\/div>\n","background":"No Background","background_color":"#FFFFFF","background_gradient":{"gradient_start":"","gradient_end":""},"background_image":false,"text_mode":"dark","size":["Wide"],"id":""},{"acf_fc_layout":"one_column","heading":"","column_1":"<div class=\"callout secondary\">\n<h3><strong><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4407 alignleft\" role=\"img\" src=\"https:\/\/instruction.austincc.edu\/tled\/wp-content\/uploads\/sites\/3\/2019\/04\/baseline-phone-24px.svg\" alt=\"Phone icon\" width=\"50\" height=\"50\" \/> Blackboard Access Assistance<\/strong><\/h3>\n<p>If you can\u2019t log into your Blackboard course or need to reset your password,\u00a0<a href=\"https:\/\/www.austincc.edu\/offices\/technical-support-services\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/www.austincc.edu\/offices\/technical-support-services&amp;source=gmail&amp;ust=1775142106851000&amp;usg=AOvVaw27K7CGJQ7q5s-h_C1-qEnx\">ACC Technical Support Services<\/a>\u00a0can help. For all other issues, please contact us\u00a0<a href=\"https:\/\/acchelp.austincc.edu\/TDClient\/277\/Portal\/Requests\/ServiceCatalog?CategoryID=1377\">by submitting a TDX contact form<\/a>.<\/p>\n<ul>\n<li><strong>Phone:<\/strong> 512\u2011223\u2011TECH (8324)<\/li>\n<li><strong>Hours:<\/strong> Mon\u2011Thu 7\u00a0a.m.\u20117\u00a0p.m.; Fri 7\u00a0a.m.\u20116\u00a0p.m.; Sat 9\u00a0a.m.\u20114\u00a0p.m.; Sun closed<\/li>\n<\/ul>\n<\/div>\n","background":"No Background","background_color":"#FFFFFF","background_gradient":{"gradient_start":"","gradient_end":""},"background_image":false,"text_mode":"dark","size":["Wide"],"id":""},{"acf_fc_layout":"one_column","heading":"","column_1":"<div class=\"callout primary\">\n<h3><strong><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4402 alignleft\" role=\"img\" src=\"https:\/\/instruction.austincc.edu\/tled\/wp-content\/uploads\/sites\/3\/2019\/04\/baseline-assignment-24px.svg\" alt=\"Assignment icon\" width=\"50\" height=\"50\" \/> Blackboard Workshops<\/strong><\/h3>\n<p>Sharpen your Blackboard skills with online and on\u2011campus workshops. Learn how to use the Grade Center, interactive tools and other features.<\/p>\n<ul>\n<li>Explore upcoming sessions on the <a href=\"https:\/\/instruction.austincc.edu\/tled\/development-opportunities\/specialized-training\/blackboard-workshops\/\">Blackboard workshops page<\/a>.<\/li>\n<li>Register through the <a href=\"https:\/\/instruction.austincc.edu\/tled\/calendar\/\">Faculty Events Calendar<\/a>.<\/li>\n<li>For ACCeID questions, contact <a href=\"https:\/\/www.austincc.edu\/offices\/technical-support-services\">ACC Technical Support Services<\/a>.<\/li>\n<\/ul>\n<\/div>\n","background":"No Background","background_color":"#FFFFFF","background_gradient":{"gradient_start":"","gradient_end":""},"background_image":false,"text_mode":"dark","size":["Wide"],"id":""},{"acf_fc_layout":"one_column","heading":"","column_1":"<div class=\"callout secondary\">\n<h3><strong><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-4406 alignleft\" role=\"img\" src=\"https:\/\/instruction.austincc.edu\/tled\/wp-content\/uploads\/sites\/3\/2019\/04\/baseline-people-24px.svg\" alt=\"People icon\" width=\"50\" height=\"50\" \/> Blackboard On\u2011Campus Help<\/strong><\/h3>\n<p>For in\u2011person support, connect with an <a href=\"https:\/\/instruction.austincc.edu\/tled\/faculty-support\/services\/teaching-and-learning-centers\/\">Educational Technologist<\/a> on your ACC campus.<\/p>\n<ul>\n<li>Find your campus Educational Technologist via the <a href=\"https:\/\/instruction.austincc.edu\/tled\/faculty-support\/services\/teaching-and-learning-centers\/\">Teaching &amp; Learning Centers<\/a>.<\/li>\n<li>Call <strong>512\u2011223\u20110111<\/strong> for immediate assistance.<\/li>\n<\/ul>\n<\/div>\n","background":"No Background","background_color":"#FFFFFF","background_gradient":{"gradient_start":"","gradient_end":""},"background_image":false,"text_mode":"dark","size":["Wide"],"id":""},{"acf_fc_layout":"one_column","heading":"","column_1":"<div class=\"panel callout\">\n<p><strong>Are you a student looking for Blackboard help?<\/strong> Visit the <a href=\"https:\/\/tled.austincc.edu\/blackboard-student-help\/\">Blackboard Student Help<\/a> page for tutorials, FAQs and resources.<\/p>\n<\/div>\n","background":"No Background","background_color":"#FFFFFF","background_gradient":{"gradient_start":"","gradient_end":""},"background_image":false,"text_mode":"dark","size":["Wide"],"id":""}],"hero_content":false},"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/PabSSD-1AK","_links":{"self":[{"href":"https:\/\/instruction.austincc.edu\/tled\/wp-json\/wp\/v2\/pages\/6122","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/instruction.austincc.edu\/tled\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/instruction.austincc.edu\/tled\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/instruction.austincc.edu\/tled\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/instruction.austincc.edu\/tled\/wp-json\/wp\/v2\/comments?post=6122"}],"version-history":[{"count":5,"href":"https:\/\/instruction.austincc.edu\/tled\/wp-json\/wp\/v2\/pages\/6122\/revisions"}],"predecessor-version":[{"id":37189,"href":"https:\/\/instruction.austincc.edu\/tled\/wp-json\/wp\/v2\/pages\/6122\/revisions\/37189"}],"up":[{"embeddable":true,"href":"https:\/\/instruction.austincc.edu\/tled\/wp-json\/wp\/v2\/pages\/512"}],"wp:attachment":[{"href":"https:\/\/instruction.austincc.edu\/tled\/wp-json\/wp\/v2\/media?parent=6122"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}