SSO Request is Being Processed

  1. Home
  2. Knowledge Base

When I access Coursera content from my Blackboard course, I am stuck on a message “SSO Request is being processed.”


1. If you are stuck on a message that says “SSO Request is being processed”, then you just need to change some settings in your Google Chrome Browser

2. In the top right corner of your Google Chrome Browser, select the 3 vertical dots to find Settings.

One purple arrow in top right corner pointing to 3 vertical dots. Second purple arrow pointing to Settings at bottom right corner.

3. Once you’re in Settings, select the Privacy and Security tab

Purple arrow to Privacy and security tab

4. Make sure you select Allow third-party cookies

Purple arrow to Allow third-part cookies option

5. Go back to the Privacy and Security tab. Scroll down to find and select Site settings

Purple arrow to Site settings option

6. Once you’re in Site settings, scroll down to find and select Pop-ups and redirects

Purple arrow to Pop-ups and redirects option

7. Make sure you select Sites can send pop-ups and use redirects

Purple arrow to "Sites can send pop-ups and use redirects" option

8. Refresh your Blackboard course, and you should no longer receive the “SSO request is being processed” message.

How to Share Coursera Certificate to LinkedIn

  1. Home
  2. Knowledge Base

How to Share a Coursera Certificate on LinkedIn

1. Go to the Coursera for Austin Community College website.

2. Join or log in using your ACC email.

3. Open the drop-down menu in the top right corner. To find this, look for the circle with your first initial.

4. Select Profile.


5. Under the Education section, select the name of the learning content you completed.

6. Select the Add to LinkedIn button.

7. Sign in to LinkedIn (if required).

8. Follow the steps on-screen to add the certificate to your LinkedIn profile.

When someone clicks on the certificate from your LinkedIn profile, they’ll be shown the full certificate details. 

What’s listed on your certificate

Your certificate will display the following public information:

  • The name of the learning content you completed
  • Your full verified name
  • The month and year that your certificate was issued
  • The approximate time you spent learning

How to Complete a Coursera Certification if Your Course Only Included Part of the Certification

  1. Home
  2. Knowledge Base

How to complete a Coursera certification if your course only includes part of the certification

To complete a Coursera certification when your course only includes part of the certification, follow these steps:

Check Your Progress

Log into your Coursera account:

  • Click on the Specialization or Certificate program.
  • It will show which courses you’ve completed and what’s left.

Enroll in the Remaining Courses

If your current enrollment or sponsorship only covered one part:

  • You may need to enroll in the remaining courses individually.
  • If it’s a Professional Certificate, consider enrolling in the full certificate program (Coursera often gives a free trial or bundled pricing).

Complete All Courses

To earn the full certification:

  • Finish all video lessons, readings, quizzes, and assignments.
  • Pass all graded assessments.
  • Submit any peer-reviewed or final projects if required.

 Earn the Certificate

Once you complete all parts:

  • Coursera will automatically generate your certificate of completion for the full Specialization or Certificate program.
  • It will be available under your Accomplishments tab.

How to Access Coursera via Blackboard

  1. Home
  2. Knowledge Base

For Students: How to Access Coursera via Blackboard Ultra

Accessing Coursera in Blackboard Ultra

To access Coursera content within Blackboard Ultra, your institution needs to have the Coursera LTI (Learning Tools Interoperability) integration set up. Assuming this integration is in place, you can generally access Coursera courses as follows:

  1. Open your Blackboard Ultra Course: Navigate to the specific Blackboard Ultra course where the Coursera content is integrated.
  2. Go to the Content Area: Look for the “Content” tab or section within your Blackboard course.
  3. Locate the Coursera Link: Instructors typically add links to Coursera courses within the Blackboard Ultra Content area. Click on the hyperlink that is associated with the corresponding Coursera course or content.
  4. Enroll/Log in to Coursera: If you are accessing Coursera through this link for the first time, you may be prompted to enroll in the course or log in to your Coursera account:
    • Existing Coursera Account: If you have an existing Coursera account associated with your Blackboard email address, you’ll be asked to provide your password.
    • New Coursera Account: If you don’t have a Coursera account yet, you may be prompted to create one and set a password.
    • Enrollment: After associating your account (or creating one), you might need to click “Enroll” on the Coursera course page itself.
  5. Access the Coursera Course Content: Once enrolled and logged in, you’ll be redirected to the Coursera course page and can access the learning materials.

How to Enroll in Coursera Content

  1. Home
  2. Knowledge Base

1. Go to the Coursera for Austin Community College website.

2. Join or log in using your ACC email.

3. Search for a career or course in the top left search bar, or you can scroll down and browse through the Explore and train for the most in-demand careers section.

4. Once you find a course you are interested in, select the blue Enroll button to officially enroll in the course.

5. Keep track of your enrolled courses by going to the My Learning tab on the Coursera home page.

Purple arrow pointing to My Learning tab

How to Log into Coursera

  1. Home
  2. Knowledge Base

How to Log into Coursera

1. Go to https://instruction.austincc.edu/coursera/.

2. Scroll down and select the Access Coursera as a Student.


3. Select Join in the top right corner.


4. A small new window will pop up. If it’s your first time accessing Coursera, select ‘Join Program’. If this is not your first time, select ‘Login with Austin Community College’.

Test Information and Preparation (Video)

  1. Home
  2. Knowledge Base

Student Technology Services does not provide direct, student-facing training on using Blackboard Ultra. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.

Test Taking & Submissions (Video)

  1. Home
  2. Knowledge Base

Student Technology Services does not provide direct, student-facing training on using Blackboard Ultra. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.

Create a Discussion Thread

  1. Home
  2. Knowledge Base

Student Technology Services does not provide direct, student-facing training on using Blackboard Ultra. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.

The Discussion Board allows you to share thoughts and ideas about class materials.

A thread is a series of posts on the same subject.  Threads provide an organizational structure within a forum for users to share posts on similar topics.

Follow these steps to create a new thread:

Create a Discussion Thread

Participating in Discussions in Blackboard (Video)

  1. Home
  2. Knowledge Base