Test Information and Preparation (Video)

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Student Technology Services does not provide direct, student-facing training on using Blackboard Ultra. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.

Test Taking & Submissions (Video)

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Student Technology Services does not provide direct, student-facing training on using Blackboard Ultra. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.

Create a Discussion Thread

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Student Technology Services does not provide direct, student-facing training on using Blackboard Ultra. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.

The Discussion Board allows you to share thoughts and ideas about class materials.

A thread is a series of posts on the same subject.  Threads provide an organizational structure within a forum for users to share posts on similar topics.

Follow these steps to create a new thread:

Create a Discussion Thread

Participating in Discussions in Blackboard (Video)

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Browser Checker (Video)

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Student Technology Services does not provide direct, student-facing training on using Blackboard Ultra. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.

Using the Blackboard Calendar

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Student Technology Services does not provide direct, student-facing training on using Blackboard Ultra. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.

Introduction to the Calendar

As a learner, it can be challenging to maintain a calendar with all the projects and homework you receive. To help you stay organized, Blackboard offers a calendar. This allows you to see due dates and will even remind you when things are due (for any item your instructor has set a due date for).

When you click Calendar on the Blackboard site, you are accessing the Global Calendar. It displays ALL of your calendars and events in one place. You have a personal calendar, an institution calendar, and a course calendar (for any active course you are enrolled in). 

  • Personal Calendar: You can add personal events by clicking the Add Event icon. No one else will see your calendar. Personal events can only be viewed and managed when accessing the Calendar from the base navigation.
  • Institution Calendar: Administrators can create institution events.
  • Course Calendars: Instructors create course calendars that list course-specific events such as office hours and a course schedule. Any item with a due date set in the system will appear on your course calendar. 

Course calendars can also be viewed from within a course. When the calendar is accessed from the course, only course-specific events will display. Other course calendars, your calendar, and the institution calendar are visible and modifiable from the global calendar only.

Google Shared Drive

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Austin Community College District (ACC) is updating its Google Shared Drive service to manage storage better and ensure business continuity. The change allows us to prevent data and storage from accumulating after students graduate or leave ACC.

What’s Changing?

As of December 15th, 2024, students will no longer be able to create shared drives. However, faculty and staff will continue to be able to create Shared Drives and can invite students to participate. Faculty advisors can also create Shared Drives for student organizations, ensuring that collaborative efforts are still supported.

Students can still share files and collaborate using their personal Google Drive (My Drive).

To continue to improve the security and performance of our infrastructure, the student-shared drives (not personal drives) themselves will be removed entirely.

Data on any existing student shared drives will be removed on May 15th, 2025.

These changes safeguard our active students attending ACC so they do not lose access to their data.

Click here to find out how data can be exported from a shared drive.

Click here to watch a video to learn how to download files from Google Drive.

For more information, please access the Google Workspace for Education website.

Questions/Issues, please contact:

ACC Students: Contact the Student Helpline – 512-223-4636

ACC Staff: Contact the ACC Service Desk – 512-223-8324

Thank you,

Office of Information Technology

Updating User Accounts

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Students, faculty, or staff may need to update the associated email. Information about updating an email address in Suitable can be found here Request to Update Suitable Email Address. 

PCs for People Hotspot Renewal

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Student Technology Services does not provide direct, student-facing support for the PCs for People Hotspots. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.

Students who have previously received a PCs for People hotspot can login to their PCs for People account to check for another year of service

  1. Log into your PCs for People account at pcsrefurbished.com
    • Username: Your ACC student email address (@g.austincc.edu)
    • Password: click forgot password link 
  2. After logging in eligibility will need to be uploaded or the documents can be emailed to the PCs for People customer service team at [email protected]
    • A full list of acceptable eligibility documents can be found here, a few examples are Pell grant, food stamps, Medicaid, Section 8 housing, free/reduced lunch program for their children, or income that is less than 60% of the area median income (lookup tool available on https://www.pcsforpeople.org/).

For additional questions regarding eligibility and renewals, please contact PCs for People at 512-640-0905.

Learn About System Requirements

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Student Technology Services does not provide direct, student-facing training on using Panopto. In lieu of providing these services in-house, we curate 3rd party resources that can help support students.

Learn About System Requirements

To use Panopto, there are certain system and software prerequisites. 

To learn more, view this Learn About System Requirements