{"id":3810,"date":"2023-08-29T18:33:45","date_gmt":"2023-08-29T18:33:45","guid":{"rendered":"https:\/\/accinsweb8366.wpenginepowered.com\/students\/?post_type=ht_kb&p=3810"},"modified":"2023-08-29T18:35:27","modified_gmt":"2023-08-29T18:35:27","slug":"troubleshooting-blackboard-zoom-integration-issues-on-mac","status":"publish","type":"ht_kb","link":"https:\/\/instruction.austincc.edu\/studentkb-archive\/article\/troubleshooting-blackboard-zoom-integration-issues-on-mac\/","title":{"rendered":"Troubleshooting Blackboard\/Zoom integration issues on Mac computers"},"content":{"rendered":"

Some students, faculty or staff using Apple Mac computers to access Zoom (or Class for Zoom) links from Blackboard are receiving the following error when they click on the Zoom link – “Redirect to Zoom…Cookies are blocked or not supported by your browser, If you can not launch LTI Pro, please click here”. The issue revolves around how Apple is now handling cookies and cross tracking of cookies. This change was made on Apple’s end and not by anything ACC has done, which is why this issue is only showing up on Apple products.<\/p>\n

Depending on how you are accessing Blackboard, will determine what settings need to be changed to resolve this issue. Please follow the steps below based on how you are trying to access the Zoom link for your class on your Mac computer.<\/p>\n

If you are using the Safari Browser on a Mac<\/b><\/strong> to access the Zoom\/Class for Zoom link and are getting the above mentioned error, please click on the word Safari from within the Safari Browser, and then click on Settings.\"Safari<\/p>\n

From Settings, please click on the Privacy heading and make sure Prevent cross-site tracking is NOT checked.\"Safari<\/p>\n

Please close and relaunch the browser. You should now be able to access the Zoom\/Class for Zoom link from the Blackboard website.<\/p>\n

If you are using the Chrome browser on a Mac<\/b><\/strong> to access the Zoom\/Class for Zoom link and are getting the above mentioned error, please click on the 3 dots in the upper, right hand corner of the Chrome browser, and then click on Settings.\"Chrome<\/p>\n

From Settings, please click on Privacy and Security.\"Chrome<\/p>\n

Lastly, please click on the radio button to Allow third-party cookies.\"Chrome<\/p>\n

Please close and relaunch the browser. You should now be able to access the Zoom\/Class for Zoom link from the Blackboard website.<\/p>\n

If you are using the Firefox browser on a Mac<\/b><\/strong> to access the Zoom\/Class for Zoom link and are getting the above mentioned error, please click on the 3 lines in the upper, right hand corner of the Firefox browser, and then click on Settings.\"Firefox<\/p>\n

From settings, click on Privacy and Security.\"Firefox<\/p>\n

Lastly, please click on the radio button for Standard.\"Standard<\/p>\n

Please close and relaunch the browser.\u00a0 You should now be able to access the Zoom\/Class for Zoom link from the Blackboard website.<\/p>\n

 <\/p>\n

Contact Support<\/b><\/h2>\n

This article was created and is maintained by <\/span>Student Technology Services<\/span><\/a>.<\/span><\/p>\n

If you have found an error in this article or if you are in need of technical assistance, please fill out the <\/span>Student Technology Services Email Request Form<\/span><\/a> or contact Student Technology Services at 512-223-4636, Option 8.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Some students, faculty or staff using Apple Mac computers to access Zoom (or Class for Zoom) links from Blackboard are receiving the following error when they click on the Zoom link – “Redirect to Zoom…Cookies are blocked or not supported by your browser, If you can not launch LTI Pro,…<\/p>\n","protected":false},"author":60,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"ht-kb-category":[112],"ht-kb-tag":[90,207,189,206],"class_list":["post-3810","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-zoom-meeting","ht_kb_tag-blackboard","ht_kb_tag-class-for-zoom","ht_kb_tag-mac","ht_kb_tag-zoom"],"acf":[],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/instruction.austincc.edu\/studentkb-archive\/wp-json\/wp\/v2\/ht-kb\/3810","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/instruction.austincc.edu\/studentkb-archive\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/instruction.austincc.edu\/studentkb-archive\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/instruction.austincc.edu\/studentkb-archive\/wp-json\/wp\/v2\/users\/60"}],"replies":[{"embeddable":true,"href":"https:\/\/instruction.austincc.edu\/studentkb-archive\/wp-json\/wp\/v2\/comments?post=3810"}],"version-history":[{"count":0,"href":"https:\/\/instruction.austincc.edu\/studentkb-archive\/wp-json\/wp\/v2\/ht-kb\/3810\/revisions"}],"wp:attachment":[{"href":"https:\/\/instruction.austincc.edu\/studentkb-archive\/wp-json\/wp\/v2\/media?parent=3810"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/instruction.austincc.edu\/studentkb-archive\/wp-json\/wp\/v2\/ht-kb-category?post=3810"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/instruction.austincc.edu\/studentkb-archive\/wp-json\/wp\/v2\/ht-kb-tag?post=3810"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}