{"id":23,"date":"2023-05-23T18:15:20","date_gmt":"2023-05-23T18:15:20","guid":{"rendered":"https:\/\/accinsweb8366.wpenginepowered.com\/tech-xploratorium\/?page_id=23"},"modified":"2025-10-29T14:41:33","modified_gmt":"2025-10-29T14:41:33","slug":"request-oat-support","status":"publish","type":"page","link":"https:\/\/instruction.austincc.edu\/nexus\/request-oat-support\/","title":{"rendered":"Request Support from Academic Technology"},"content":{"rendered":"\n

Request Support from Academic Technology<\/h1>\n\n\n\n
\"Event<\/figure>
\n

The Office of Academic Technology<\/a> (OAT) supports faculty in the creation of dynamic and engaging instructional videos, graphics, and websites to advance student success at Austin Community College. Our teams provide tools and online\/in-person training to faculty and students on the use of technology to support teaching and learning. Behind the scenes, OAT maintains and supports the audio\/visual infrastructure on ACC campuses for classes, common spaces, and special events. Find out more about OAT by watching this video<\/a>. <\/p>\n<\/div><\/div>\n\n\n\n

Team<\/strong><\/td>Services<\/strong><\/td>Request Services or Support<\/strong><\/td><\/tr>
Educational Technology Support<\/td>\n
    \n \t
  • Technical support and faculty training on tools<\/li>\n \t
  • Web conferencing support<\/li>\n \t
  • Development of instructional materials<\/li>\n<\/ul>\n<\/td>
TDX Ticket<\/a><\/td><\/tr>
Event Multimedia Services<\/td>\n
    \n \t
  • Live-streaming<\/li>\n \t
  • Web conferencing support<\/li>\n \t
  • Advanced, mixed-medium (virtual and on-premise) audio\/visual support<\/li>\n<\/ul>\n<\/td>
Multimedia Event Request Form<\/a><\/td><\/tr>
Instructional AV Installations<\/td>\n
    \n \t
  • Installation<\/li>\n \t
  • Custom project consultations<\/li>\n<\/ul>\n<\/td>
Multimedia Technology Repair & Installation Form<\/a><\/td><\/tr>
Instructional Design Support<\/td>\n
    \n \t
  • Supports faculty in developing or refining course learning objectives, assessments, and activities<\/li>\n<\/ul>\n<\/td>
ID Consultation Form<\/a><\/td><\/tr>
Instructional Media Productions<\/td>\n
    \n \t
  • Produces video content<\/li>\n \t
  • Develops motion graphics and 3D animation<\/li>\n \t
  • Creates Open Educational Resources (OER) images and multimedia<\/li>\n<\/ul>\n<\/td>
IMP Request Form<\/a><\/td><\/tr>
Student Technology Services<\/td>\n
    \n \t
  • Technical support and student training on tools<\/li>\n \t
  • Assists students with ACC infrastructure and access to technology<\/li>\n<\/ul>\n<\/td>
Student Technology Services Website<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
\n
\n

Instructional Tech Help for Faculty<\/h4>\n\n\n\n

Check the website<\/a> for hours as well as locations for in-person faculty assistance. The Blackboard Help<\/a> page has info specific to that platform.<\/p>\n\n\n\n

Website<\/strong>: Teaching & Learning Centers <\/a>
Phone:<\/strong>\u00a0512-223-0111
Form<\/strong>:\u00a0Request Help<\/a><\/p>\n\n\n\n

Looking for Student Help<\/a>?<\/p>\n<\/div>\n\n\n\n

\n

General Tech Help<\/h4>\n\n\n\n

Do you have general technical issues? For example, you need to reset your ACCeID password, have a problem with ACCmail, or trouble accessing Wifi? IT can help with that.<\/p>\n\n\n\n

Website<\/strong>: Technology Support<\/a>
Email<\/strong>: acctech@austincc.edu<\/a>
Phone<\/strong>: 512-223-8324
Form<\/strong>: Service Request<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Request Support from Academic Technology The Office of Academic Technology (OAT) supports faculty in the creation of dynamic and engaging instructional videos, graphics, and websites to advance student success at Austin Community College. Our teams provide tools and online\/in-person training to faculty and students on the use of technology to support teaching and learning. Behind […]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-23","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/instruction.austincc.edu\/nexus\/wp-json\/wp\/v2\/pages\/23","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/instruction.austincc.edu\/nexus\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/instruction.austincc.edu\/nexus\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/instruction.austincc.edu\/nexus\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/instruction.austincc.edu\/nexus\/wp-json\/wp\/v2\/comments?post=23"}],"version-history":[{"count":0,"href":"https:\/\/instruction.austincc.edu\/nexus\/wp-json\/wp\/v2\/pages\/23\/revisions"}],"wp:attachment":[{"href":"https:\/\/instruction.austincc.edu\/nexus\/wp-json\/wp\/v2\/media?parent=23"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}