{"id":863,"date":"2025-07-16T16:23:38","date_gmt":"2025-07-16T16:23:38","guid":{"rendered":"https:\/\/instruction.austincc.edu\/cochrane\/?page_id=863"},"modified":"2026-03-23T16:56:16","modified_gmt":"2026-03-23T16:56:16","slug":"technology-help","status":"publish","type":"page","link":"https:\/\/instruction.austincc.edu\/cochrane\/support\/technology-help\/","title":{"rendered":"Technology Help for Faculty"},"content":{"rendered":"\n

Austin Community College (ACC) and the Teaching & Learning Excellence Division (TLED) offer a variety of technology help options. Assistance is available for media and classroom technology from the Educational Technology Support<\/a> team.<\/p>\n\n\n\n

Help is available for general technical issues via ACC Technical Support Services<\/a>.<\/p>\n\n\n\n

Need help with Blackboard? Visit our Blackboard Help page.<\/a><\/p>\n\n\n\n

Classroom Technology Help<\/h2>\n\n\n\n
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Educational Technologists are the immediate point of contact for general daily classroom support at your campus and they will help address issues with:<\/p>\n\n\n\n

Assistance is available for media and classroom technology from the Educational Technology Support<\/a> team. Faculty can check out equipment \u2013 see a list of available equipment<\/a>.<\/p>\n<\/div>\n\n\n\n

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Educational Technologists provide advanced software and peripherals support, training, and assistance to faculty and staff in the Teaching & Learning Centers (TLCs)<\/a>. Educational Technologists are also available for consultations, recommendations, training, and direct support as needed with the usage of equipment on campus for such things as video conferencing or special events.<\/p>\n\n\n\n

Several ways to reach an Educational Technologist:<\/p>\n<\/div>\n<\/div>\n\n\n\n

Teaching Support and Consultations<\/h2>

TLED and the Office of Distance & Alternative Education (ODAE) provide comprehensive support in course design, technology tools for teaching, and other high-impact practices that contribute to our Guided Pathways model at Austin Community College (ACC). Our teams are available for various types of consultations to provide just-in-time assistance and support to faculty for their teaching.<\/p>

Visit the Teaching Support & Consultations page<\/a><\/p> <\/div>\n\n\n\n

ACC Technical Support Services<\/h2>\n\n\n\n
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ACC Technical Support Services<\/a> can help with a variety of technical issues such as:<\/p>\n<\/div>\n\n\n\n

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Hours of Operation:<\/strong><\/p>\n\n\n\n

Monday-Thursday: 7:00am \u2013 7:00pm
Friday: 7:00am \u2013 6:00pm
Weekend Hours \u2013 Saturday: 9:00am \u2013 4:00pm \/ Sunday: Closed<\/p>\n\n\n\n

Phone:<\/strong> 512-223-8324<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Austin Community College (ACC) and the Teaching & Learning Excellence Division (TLED) offer a variety of technology help options. Assistance is available for media and classroom technology from the Educational Technology Support team. Help is available for general technical issues via ACC Technical Support Services. Need help with Blackboard? Visit our Blackboard Help page. Classroom […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":14880,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-863","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/instruction.austincc.edu\/cochrane\/wp-json\/wp\/v2\/pages\/863","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/instruction.austincc.edu\/cochrane\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/instruction.austincc.edu\/cochrane\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/instruction.austincc.edu\/cochrane\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/instruction.austincc.edu\/cochrane\/wp-json\/wp\/v2\/comments?post=863"}],"version-history":[{"count":0,"href":"https:\/\/instruction.austincc.edu\/cochrane\/wp-json\/wp\/v2\/pages\/863\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/instruction.austincc.edu\/cochrane\/wp-json\/wp\/v2\/pages\/14880"}],"wp:attachment":[{"href":"https:\/\/instruction.austincc.edu\/cochrane\/wp-json\/wp\/v2\/media?parent=863"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}